Hello ARIS Community,
I'm working with ARIS Flows and have created a workflow containing a User Task (Human Task). I need to implement a reminder mechanism that sends repeated notifications to the assignee until the task is completed.
My Use Case
- A User Task is assigned to an approver
- If the task is not completed within the due date, I want to send a daily reminder email to the assignee
- The reminders should continue repeating (e.g., every day) until the task is finally completed
- Once the task is completed, the reminders should stop automatically
I understand that:
- That there is a reminder and escalation email.
- However, this appears to be a one-time notification, not a recurring one
- In classic BPMN, this could be achieved using a non-interrupting timer boundary event with a cycle definition (e.g.,
R/P1Dfor daily repetition)
My Questions
- Is there a built-in feature in ARIS Flows to configure recurring/repeating reminders for overdue User Tasks?
- If not built-in, how can I model this behavior in ARIS Flows?
- Can I use a timer boundary event with a cycle?
- Is there a loop pattern I should implement?
- What is the recommended approach in ARIS Flows to handle this scenario?