Profile picture for user TRW_Asiatic

Hi folks,

According to the software requirements, ARIS MashZone just works fine with IE 7 or higher and Adobe Flash 10 or higher.

Unfortunately, when I open the Internet Explorer 9, I can't access the MashBoard. The Login page works, but after I entered the user credentials, I get the following blank screen:

I'm using the newest Flash version as well as the newest Internet Explorer build. Since I'm using Windows 7, I can't run the Internet Explorer 8 (as far as I know Windows 7 is not supported by IE 8).

Any ideas how to solve this problem? :-(

Thanks! :)

by Markus L. Author
Posted on Sat, 06/04/2011 - 16:21

The same problem occurs when I want to implement the MashBoard as an <iFrame> element in PowerPoint 2010. 

There are several addins on the web that allows to implement HTML pages directly into PowerPoint. Strangely, even real Flash movies (youtube) can be played right within PowerPoint. 

When I implement the <iFrame> element in PowerPoint, and start the slideshow, the login screen appears and I can enter the user credentials. But again, when I hit the login button, the entire screen goes blank. 

Is this a security issue? Aren't we allowed to run the MashBoard in other programs? 

by Markus L. Author
Posted on Wed, 06/08/2011 - 12:19

I've solved the problem by myself. The blank screen occurs when using IE9 with the newest flash version. After I downgraded to IE7 with the newest flash version, everything works just fine. Even the PowerPoint integration is flawless. charming!  :D

by Helmut Barro
Posted on Fri, 06/10/2011 - 08:44

We're currently trying to reproduce the problem. On my machine, with Windows 7, the described behavior does not show up with IE 8 or IE 9.

Still, we're investigating. Do you have some sort of ad blocker, browser toolbar or something similar installed that could block certain JavaScript functions?

by Markus L. Author
Posted on Tue, 06/14/2011 - 16:52

Dear Helmut,

The problem occured right after the IE9 installation. I even set the intranet/internet security settings to "low". I haven't used any ad-blocker. JavaScript has been turned on as well.



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