Hello community,

I'm looking for the best type of model to use for decision trees. The kind of model we want to make would represent the different people or services to contact as a function of the problems encountered with a certain software package.

I tried to use a simple EPC with a tree of events representing the problems encountered. I managed to attach a person or service with the connection "is used by" but that is not really the right type of connection.

I also tried an event diagram, but that didn't give me more possibilities. But perhaps I am mistaken.

Is there a better way to do this? Or is there a better type of model to use?

thanks in advance

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