Hello community,
I'm looking for the best type of model to use for decision trees. The kind of model we want to make would represent the different people or services to contact as a function of the problems encountered with a certain software package.
I tried to use a simple EPC with a tree of events representing the problems encountered. I managed to attach a person or service with the connection "is used by" but that is not really the right type of connection.
I also tried an event diagram, but that didn't give me more possibilities. But perhaps I am mistaken.
Is there a better way to do this? Or is there a better type of model to use?
thanks in advance
Bruno,
you might get more possibilities if you change your perception of an EPC's objects. As I understand "your world", the events that follow a function specify the problem / solution to more detail than the event that preceeds the bespoken function. You start with the event "Unspecified problem", you have a function with associated people e.g. "Specify problem according to our 5 major categories", then you have 5 events that give rise to additional functions that deal with the analysis of the problem of categories 1 to 5, respectively.
The rules, how you come up with one of the five events can be the modeled as EPC as detail to the bespoken function.
Does this make sense?
Take care,
Stefan
P.S. I do not have nor ever worked with the rule designer...
Bruno,
I was wondering, is that what you used at the end?
I'm currently using decision trees based on BPMN. There events are smaller and then each option can be described in the condition expression of a SF after a gateway. The other reasons are the annotations and groups, the first as evaluation, the second - for some kind of grouping when needed. But I'm not completely satisfied and would like to learn about other approaches.
