sapjco3.jar not found - ARIS Architect x SAP Solution Manager Integration

Oi Vitor,

1) Did you check that the sapjco3.dll is placed in the respective Windows folders?

► The 32-bit sapjco3.dll from sapjco3-NTintel-3.0.10.zip in %windir%\SysWOW64

​► The 64-bit sapjco3.dll from sapjco3-NTAMD64-3.0.10.zip in %windir%\system32

2) Did you verify that the sapjco3.jar can be loaded at each place (server, installed client, download client)?

▼In the following check list replace _m with your installation sizing (_s, or _l) and replace the environment variable %ARIS9_HOME% with your installation folder (e.g. C:\ARIS9) or just set and use it.

► The 64-bit sapjco3.jar in the server folder %ARIS9_HOME%\server\bin\work\work_abs_m\base\webapps\abs\WEB-INF\lib ▲ Call SAP JCO to verify %ARIS9_HOME%\server\jre\bin\java.exe -jar %ARIS9_HOME%\server\bin\work\work_abs_m\base\webapps\abs\WEB-INF\lib\sapjco3.jar   ► The 32-bit sapjco3.jar in installed client folder %ARIS9_HOME%\\client\lib ▲ Call SAP JCo to verify %ARIS9_HOME%\client\jre\bin\java.exe -jar %ARIS9_HOME%\client\lib\sapjco3.jar   ► The 32-bit sapjco3.jar in download client folder %ARIS9_HOME%\\server\bin\work\work_abs_m\base\webapps\abs\downloadClient\lib ▲ Call SAP JCo to verify %ARIS9_HOME%\client\jre\bin\java.exe -jar %ARIS9_HOME%\server\bin\work\work_abs_m\base\webapps\abs\downloadClient\lib\sapjco3.jar

(This check is not entirely correct since the ARIS download client would use the JRE installed on your computer)   Cheers Rune  

Hi Rune,

Thanks for your reply! I solved the problem :)

I updated the Java 64 bits on the server and change the sapjco3 to the same architecture. Apparently now everything is working fine!

 

Best Regards,

Vitor Henrique Soutinho

Hello Vitor,

Can you please explain the steps you took to resolve?  We have followed the steps provided by Rune but are still unable to resolve the issue.

Thanks,

Tim

Hi Tim,

Basically I installed Java 64 bits in my Server and followed the instructions sent by Rune about the folders to upload the sapjco3.

​After that I reinstalled the ARIS Client through the download client of ARIS Connect/Designer Server.

Could you try that and inform me the result?

If you have access to the Installation and Administration Guide of your ARIS Server version I believe you can find more procedures at the "Process-driven Management for SAP® Solutions" part.

 

Best Regards,

Vitor Henrique Soutinho

I would check the verification calls for server & client I included in my procedure above. If all of them are ending with a SAP popup window, the installation/configuration is fine, and we could exclude that technical aspect.

Cheers

Rune

Hello Vitor and Rune,

We did install the Java 64 bits on the server, we followed the instructions provided and we ran the verification calls with success.  We also, uninstalled and reinstalled the download client and tested on multiple machines.  Nothing seems to fix the issue.  We have SAG support involved and they have been unable to resolve the issue.  We have a couple of other consultants reaching out to us for help too.  Seems to be a real issue.

Thanks,

Tim

Hello Vitor and Rune,

I have attached a screenshot of the new error message we receive after following all of the steps provided.

 

The error message states "hostname 'sapcore10.corealm.com' unknown. Are you able to access that SAP server from that computer where the ARIS client runs via SAP GUI?

Cheers

Rune

Hello Rune,

Yes.  SAP Solman works fine.

Tim

Hello Rune,

Problem has been solved.  Change name to IP Address in the logon.ini file.

Thank you for your help.

Tim