Good morning,
We can login to Aris Cloud but we can't launch our project room. It is the second time in a week and it is getting really annoying... Could you please assist me with that?
Our project room is ilot.
Thank you,
Dr Evnahtia Vorria
7 Replies
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Hello
We are currently examining the issue you describe.
Could you please raise as well a ticket for thw Global Support of Software AG via https://empower.softwareag.com/?
It would be good to know what exactly does happen if you click on the "launch" button.
Thanks in advance
Christoph
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While I was working on an EPC in our project room when the IE window froze. I tried to recover the page with no luck. I signed out from ARIS cloud, closed all browser windows & restarted my computer.
I logged again in ARIS Cloud click Launch, a page is trying to open but it freezes -
Hi
I apologize the inconvenience. We are working on this effect of your ARIS Cloud Project Room and will keep you informed.
regards
Christoph
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Dear Christoph,
thank you for your reply. But it is really unacceptable not to be able to access our project room all day long...
regards,
Evanthia
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Hi Evanthia
Could you please test again. The effect should be fixed
Best regards
Christoph
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Hi Christoph,
today it works.
Thank you
Evanthia