No email is sent for user password reset

Posted by Evanthia Vorria

Posted on Thu, 04/18/2019 - 08:58 in ARIS Cloud Support

Hello,

I am trying to reset a password for a user in our database, but the notification mail isn't sent to his email in order to login. I tried to reset many times since yesterday, but nothing. Could you please help me with that? Our project room is ilot.

Thanks

Evanthia

3.7k

by Christoph Lorenz

Posted on Thu, 04/18/2019 - 10:06

How do you proceed here

" to reset a password for a user in our database"

?

I'm not sure what feature you mean

Best regards

Christoph

by Evanthia Vorria Author

Posted on Thu, 04/18/2019 - 10:30

Hi Cristoph,

I am trying to reset the password from the administrator--> user management tab and even though it says that the task has been successfully completed the email never reaches the user's inbox so as to follow the link and login.