I work in ARIS Architect & Designer 9.8

When I use “Generate executable process» from EPC model, I have error “Unable to connect to Process Governance. Please check whether the server is running.”

I checked, the server is actually running. But client not connected with APG. Where connection is establish?

by André Vitor Oliveira
Posted on Mon, 09/09/2019 - 21:35

Hi Vladimir,

Please to us know better whats is wrong, provide the version of ARIS 98 in details with build number as well.

I don't see the log files but I could suggest a step if you're using some old ARIS 98 version ..

in that case try this procedure and before to start save the file as backup ...

- stop the apg runnable

- edit the file:


and change string t${CATALINA_BASE} to ${catalina.base}

-> start apg runnable

Also, keep your version updated when is possible..




by Vladimir Petrov Author
Posted on Tue, 09/10/2019 - 07:45

Hello,  André!


I want to say more, through the browser, the processes are visible, and can start.

My log file:

C: \ SoftwareAG \ ARIS9.8 \ server \ bin \ work \ work_apg_l \ base \ conf \ log4j.properties

File = $ {catalina.base} / logs ...

I wanted to reinstall the client from the browser, but received: You are using the old jre: 1.6.0_26

I checked java -version on server and on client and got jre: 1.8.0_51-v16

My logs from server apg:

2019-09-05 08:33:20,541|SEVERE||||||org.apache.catalina.core.ApplicationContext log - Exception while dispatching incoming RPC call

com.google.gwt.user.server.rpc.UnexpectedException: Service method 'public abstract java.util.List com.softwareag.processadmin.client.service.ConfigurationPluginService.getConfigProperties(boolean) throws com.softwareag.processadmin.shared.AConfigurationException' threw an unexpected exception: com.sun.xml.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: clan not found: AGE (CFG) Please see the server log to find more detail regarding exact cause of the failure.

            at com.google.gwt.user.server.rpc.RPC.encodeResponseForFailure(RPC.java:389)

            at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:579)


com.google.gwt.user.server.rpc.UnexpectedException: Service method 'public abstract java.util.List com.softwareag.processadmin.client.service.ConfigurationPluginService.getConfigProperties(com.aris.csf.webuikit.common.configuration.AConfigurationCategory) throws com.softwareag.processadmin.shared.AConfigurationException' threw an unexpected exception: java.lang.IllegalArgumentException: Connection string cannot be null

            at com.google.gwt.user.server.rpc.RPC.encodeResponseForFailure(RPC.java:389)

            at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:579)

            at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:265)

            at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:305)


by André Vitor Oliveira
Posted on Tue, 09/10/2019 - 15:49

Hi  Vladimir

Thanks for update, but the version of Java depends of ARIS version you're using... which ARIS 98 version do you have??

The old releases for example is not compatible with Java 1.8 ...

Also the error in log, looks like some issue related to JDBC version... for example if you're using the ARIS 98SR6, this version is compatible with  Driver sqljdbc4.jar and the ojdbc6.jar or ojdbc7.jar...

Please let me know the ARIS version and which database (SQL/Oracle) is using and I will try to hep you to keep all java version correctly.




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