ARIS 10 Publisher Memory Dump

Posted by Willem Engelbrecht

Posted on Tue, 02/20/2018 - 09:55 in Professional ARIS

Hi All,

We've taken over a virtual box with ARIS 10 Publisher installed. The installation was done some time last year, but no database was published until recently.

Since the first publish was done, we found the response to get slower on an hourly basis, and then no response at all after a day. We investigated, and found that HD space was 0 kb available. We also found that a memory dump would automatically occur every 5 - 20 minutes, which then dumped approximately 1.4Gb into a *.MDMP file.

This is the information that I could gather:

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ARIS Version: ARIS 10.0 Version: 10.0.1150388

Using Derby, this is a Small installation.

JAVA Error:

"A fatal error has been detected by the Java Runtime Environment:

Internal Error (debug.cpp:308, pid=2744, tid=0x000000000000115c

fatal error: OutOfMemory encountered: GC overhead limit exceeded

JRE version: Java(TM) SE Runtime Environment (8.0_121-b13) (build 1.8.0_121-b13)

Java VM: Java HotSpot(TM) 64-Bit Server VM (25.121-b13 mixed mode windows-amd64 compressed oops)

Core dump written. Default location: C:\SoftwareAG\ARIS10.0\server\bin\work\work_businesspublisher_s\hs_err_pid2......"

**************************

Any idea how I can fix this, or should a complete re-install be a better option?

Thanks,

Willem

6.7k

by Runé Becker

Posted on Tue, 02/20/2018 - 11:24

Dear Willem,

As you run ARIS Publisher Server 10 in a VirtualBox, did you check if all available RAM has been used by Publisher?

Since you have a small Publisher installation (businesspublisher_s) it consumes only 2 GB RAM which is barely sufficient to publish the rather small UMG demo database.

You could increase the max. RAM for Publisher via ARIS Cloud Controller, e.g. to 4 GB:

stop businesspublisher_s
wait for stopped businesspublisher_s
list
reconfigure businesspublisher_s JAVA-Xmx="4g"
start businesspublisher_s
wait for started businesspublisher_s
list

Cheers

Rune