Good day all,
When working in Connect, a user is allowed to add comments to a model. Unfortunately, the creator of the model is not notified that someone added a comment. Is there a way that the ARIS server could send an e-mail to the creator to inform him / her of the comment?
Thanks so much.
Regards,
Willem
Hi
Usually the smtp configuration have to be set in ARIS UMC portal ( http://servername/umc ). You can open the configuration > smtp and add all configuration to your email server. Once finished you can do some tests for example on the UMC login page you can click in 'forgot password' and add the userid information to get an email with new pwd.
If it works then should work to your collaboration, just mark the user using @username and one email will be send.
This is considering a basic information to use the collaboration and also to scenarios with collaboration keys and so.
BR
AO
Hi
Usually the smtp configuration have to be set in ARIS UMC portal ( http://servername/umc ). You can open the configuration > smtp and add all configuration to your email server. Once finished you can do some tests for example on the UMC login page you can click in 'forgot password' and add the userid information to get an email with new pwd.
If it works then should work to your collaboration, just mark the user using @username and one email will be send.
This is considering a basic information to use the collaboration and also to scenarios with collaboration keys and so.
BR
AO
Willem
I believe the email is sent to the "person responsible " for the model (if this is set), not to the creator of the model
In Connect, any user can "follow" a model, so the creator of the model can follow the model and he will get all comments.
There is also a new feature in Connect portal that allows to automatically make a user follow a model as soon as he is posting a comment to a model. You can set this in the setting of Connect portal.
Michel,
Thanks for your reply. Yes, we have tested that scenario. We have created the username in the "person responsible" attribute, but there are still no mails coming through. Change requests, etc are sent by the server without any problems, so the mail settings are working. This issue has been escalated through a formal call logged.
Thanks again, will keep the group updated.
Willem
Hi Tanguy,
Thanks for your reply. I will try the option of following a model as a test, to see what the results are.
Is this feature that you mention, to automatically follow a model, available in ARIS 10.0.11?
Due to policies within the organisation, we are not allowed to go to the newest version as yet.
Again, thanks for your response.
Willem