ME

I successfully used ARIS Express on my Laptop for the last month at customer site until some days before x-mas.

Today I had to experience that I can't get AE started any more, but need to do some urgent changes for the customer.

WHO CAN PLEASE HELP?

 

Thanks, Matthias

by Matthias Ebner Author
Posted on Sat, 01/09/2010 - 22:20

I successfully used ARIS Express on my Laptop for the last month at customer site until some days before x-mas.

Today I had to experience that I can't get AE started any more, but need to do some urgent changes for the customer.

WHO CAN PLEASE HELP?

 

Thanks, Matthias

0
by Frank Weyand
Posted on Sun, 01/10/2010 - 12:08

Hi,

there is one issue in the JRE which may lead the installation to crash, e.g. if you install a new JRE. We already communicated this to SUN and wait for a response.

But is quite easy to solve this problem:

  1. open the Java panel (within the system panel)
  2. on the first page (general/common), choose the settings button (in the lower part of the dialog)
  3. click "delete files" and confirm applets and applications as well
  4. download Express again via download.ariscommunity.com/express.jnlp

That should solve your problem.

Bye,

Frank

0

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