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As process governance administrator, Process Administration offers you information about processes, as well as control and troubleshooting functions.

Open the "Process administration" tab. Select the item you wish to retrieve information about. In our example, we will select a process instance. The information in process administration is available via tabs. The functions can be found via the tab’s pop-up menu. Various tabs are displayed depending on whether you select "Processes", an executable process, a version or a process instance of an executable process. The tabs will be introduced in the following.

The "Details" tab contains information about the process itself for example, status, context and start and end time.

The "Diagram" tab displays the model. Use the "Show EPC/BPMN diagram" button to switch between the EPC display of the executable process and the BPMN model created by the automatic model transformation.

The "Activities" tab displays the active and failed activities belonging to the executable process. With the pop-up menu you can display and select activities in the model or skip failed activities.

The "History" tab shows the performed activities of process instances. In this area you can check the input and output data for activities. To do so, select the relevant activity. In addition, you can restart activities or display and select them in the model.

The "Process instance log" tab displays messages about the execution of the selected instance, as well as server messages. Messages are color-coded to indicate different message types. Normal messages are black, warnings are blue and errors are red.

The "Instance monitoring" tab provides an overview of the process instances and their various statuses. You can use a filter here for a better overview. You can display selected instances or versions in the Explorer tree from here. In addition, you can display the human tasks for each instance.

The "Human tasks" tab provides an overview of the human tasks. You can display executors and dialogs, as well as instances or versions in the Explorer tree.

In addition to the tabs you can also display the “Console” bar. It displays messages regarding the execution of process instances. To ensure a smooth process flow the Process Governance administrators can use these tabs to query information on processes and intervene, if required.

The different functions of the process administration will be demonstrated in three use cases. First, you will see how you can restart failed activities. Select a process, process version or process instance. Activate the "Instance monitoring“ tab to display the list of process instances. Filter the list for example, according to the status "Failed". Using the "And" button you can interconnect multiple criteria. Display the process instance in the Explorer tree. The instance is selected in the Explorer tree. Activate the "Process instance log" to obtain information on why the instance failed. Correct the errors that led to the process instance failing. After the correction activate the "History" tab. Restart the activity whose execution failed. The activity is restarted and the process instance continues. Skip failed activities.

If you receive an e-mail that an activity failed, you can retrieve further information about this activity with the process administration, in order to correct the error. To do so, select the process instance of the executable process that contains the failed activity and activate the "History" tab.  Select the failed activity to display the input and output data for it. Check the output data. Activate the "Activities" tab to skip the failed activity and if necessary, adjust the output data.

If output data was specified for the activity, a dialog opens for you to correct the data and thus avoid further failure. If no output data was specified for the activity, the activity is skipped immediately. The process continues with the next activity. Review activities in the model and if necessary, adjust them.

You can display activities in the corresponding process to make corrections immediately, if necessary. To do so, activate the "Activities" tab and display the activity in the model.

The "Diagram" tab is activated. The selected activity is colored according to its current status. The default highlighting colors are set to green for active, red for failed, and black for selected activities. Make the relevant changes. Then you can restart the failed activity as previously shown via the "History" tab or skip it via the  "Activities" tab.

You can use the different functions shown in these use cases to retrieve information about processes and intervene, if required. In the following you will learn how to adjust the highlight color of the activities in the process, deactivate processes and suspend, resume or terminate processes.
You can adjust the highlight color for activities in the model in the "Options" dialog. Select the "highlight color" under the "Process automation" structure entry. Select the required color for the respective status and confirm your input. The highlight colors for the activities in the model were changed and are active the next time this function is used. You can also suspend the execution of a process instance. This can be useful, for example, if a server outage would cause the process execution to fail. Later, you can resume the instance. Alternatively, you can terminate the execution of a process instance permanently if, for example, the executable process is no longer relevant. To do so, right-click the relevant process instance and select the required function. Resume is only active if the process was suspended beforehand. You can deactivate executable processes if, for example, they are outdated and should therefore no longer be used. To do so, right-click the relevant process version and select "Deactivate executable process". The selected process was deactivated. When an executable process is deactivated, the process version and all related information, such as instances, subprocesses, etc., are removed from process administration.

You just saw how you can retrieve information about processes and intervene, if necessary with the process administration.