DM

Hi,

Logged into the ARIS cloud server and hit download client. Clicked ARIS Architect/Designer Start button and it downloaded a ARIS_snopud.ariscloud.com_default jar file. Clicked on the jar file and a Launcher window opens along with a proxy authentication error "You are attempting to create an SSL connection. Either certificate is entrusted or it has not yet been imported into Java Runtime Environment in use". Please help.

Log file is attached.

 

 

 

File attachments
by Kenneth Herrmann
Posted on Thu, 11/08/2018 - 15:49

Hi,

Is this for ARIS Cloud Free Trial, Advanced, or Enterprise?

If this is for Is this for ARIS Cloud Free Trial, Advanced, what Project Room is this related to?

Regards,

Ken Herrmann

ARIS Cloud Operations

 

0
by Kenneth Herrmann
Posted on Thu, 11/08/2018 - 15:49

Hi,

Is this for ARIS Cloud Free Trial, Advanced, or Enterprise?

If this is for Is this for ARIS Cloud Free Trial, Advanced, what Project Room is this related to?

Regards,

Ken Herrmann

ARIS Cloud Operations

 

0
by Dilip Mathew Author
Posted on Thu, 11/08/2018 - 19:26

In reply to by KJHERRM

Hi Ken,

This is for ARIS Cloud Enterprise.

0
by Dilip Mathew Author
Posted on Thu, 11/08/2018 - 19:26

In reply to by KJHERRM

Hi Ken,

This is for ARIS Cloud Enterprise.

0
by Frank Weyand
Posted on Fri, 11/09/2018 - 13:17

Hi,

this is simple: you do not have a JRE with the certificate.

What does this mean?

First, you JRE installed if almost 4 years old. I strongly recommend to get an update. If you are not able to do this on your own, contact your IT. Your version is 1.8 update 25, current version is 1.8 update 191. See?

This old JRE does not contain a certificate store that includes the certificate for the ARIS cloud.

Bye,

Frank

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock