Aris 9.8 Design Server databases not expanding

Last activity on October 1, 2023 - 11:21 1.4k Views 4 Replies Administration & User Management

Deleted User on June 11, 2020

Hello, we are working for a while now with Aris 9.8 Design Server. Since a few days we cannot expand the databases that are in the configuration.

Thre are no alerts when you make a connection with the Aris 9.8 Architect & Designer client.

Als databases are show, but when you click on the icon before the database to expand it, nothing happens.

Any thoughts? Wrong Java version? Old odbc driver?

Regards

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4 Replies

André Vitor Oliveira on June 17, 2020 - 23:21

Hi Marcel de Jong,

Are you using the download clients ? in case could delete the whole folder c:\users\username\aris90 and download the ARIS client again and try to expand the databases. If you're using some fat client see if you have some exception error in client log from the folder c:\users\username\aris90\log

About the pre-requirements, the version 98 SR11 is approved to Java 1.7 and 1.8 version. The ojdbc6.jar or ojdbc7.jar driver can be used.

Did you try the restart the runnables from ARIS server ? On the server you can see the cip.log from the ABS folder to know if something is wrong with the DBMS.

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Deleted User Author on September 17, 2020 - 15:21 as Reply to André Vitor Oliveira

Hello Andre, thanks for your suggestions. Sorry for the late response. Busy doing other stuff.

I restarted the runnables and did a re-install of the client.

When I log in and select a database i receive this alert: Either there is no matching filter assigned, or the user name and password are incorrect.Please select another filter or reenter the login data.

I checked theonly filter option in Configuration / Conventions / Filter. This is empty, but should have the following filters
1. Advanced Modeling v4.0.0.9.filter
:2. Basic Process Modeling v4.0.0.9.filter

I have those files and tried to import them but got this alert:
Unable to import filter. For further information, please refer to the log file in the installation directory. (on the server or client? )

Any ideas?

Regards

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Deleted User Author on January 29, 2021 - 14:02 as Reply to André Vitor Oliveira

Hi Andre, we are still busy to get this issue fixed. We are working with SQL 2016 and have java 1.8.0.271

I guess we need an newer version of the sqljdbc.jar file, but what version?

Hope you can help?

Thanks

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Deleted User Author on February 23, 2021 - 14:41

Hi all, the problem is fixed with the support of the SoftwareAG. The problem was a corrupt systemdb. We restored the original systemdb from the install dvd and we were able to login again. We had to import our templates, filters etc again but the problem is solved. Thanks SoftwareAG.