Help: Error logging into ARIS Express

Posted by Francisco Jose Lozano Blanco

Posted on Tue, 09/03/2024 - 16:37 in ARIS Express

Hello

After installing ARIS Express on my computer for testing, I try to validate myself with my ARIS Community credentials, but I get an error showing.

"Unable to connect to ARIS Community. Please connect to the internet when running ARIS Express for the first tiem so that you login data can be checked. Please also check the proxy settings of your System in the internet options."

To confirm connectivity, while trying to log into ARIS Express, I have the Edge browser open using my organization's proxy, and I even have the community page open and logged in.

And review and testing all faqs:

https://ariscommunity.com/aris-express/installation-faq#https

The log indicates the following:

2024-09-03T11:43:34,258 INFO - Tue Sep 03 11:43:34 CEST 2024:

2024-09-03T11:43:56,648 INFO - Proxy (trying to use multiple mechanisms): HTTP @ 10.7.180.53:80

2024-09-03T11:43:56,741 INFO - Tue Sep 03 11:43:56 CEST 2024:

2024-09-03T11:43:56,771 INFO - unable to detect proxy settings automatically, using direct connection

2024-09-03T11:43:56,895 INFO - [community] Failed to read server's response: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Please, can you help me

Thanks in advance

by Klemens Hauk

Posted on Fri, 09/06/2024 - 12:55

Hi Francisco,

as it is only a one time verification of your account after installation of ARIS Express, I recommend to deactivate your companies proxy server and use an open Internet connection for the verification process.

Regards

Klemens