BG

Hi

As I am often reading this forum to get help, when I am stuck, I would like to contribute a hint that I have been given:

Today they changed the Java version on the computers that we use to work in Aris, where we use the java client that is downloaded at run time. The effect of the Java change was, that the downloaded client would not start but get stuck after the window claiming that the client was being started.

The solution was to rename (or simply delete) the directory with the name of an IP-address under:

%USERPROFILE%\ARIS90\DownloadClient (eg C%USERPROFILE%\ARIS90\DownloadClient\192.168.1.10), because the lib-subdiretory contains jar-files that have to replaced. So a new directory was created, containing the good jar-files

best regards

B. Günzburger

by Miro Goepel
Posted on Mon, 12/12/2016 - 15:31

Thank you for sharing this info, Mr. Günzburger.

0
by Frank Weyand
Posted on Mon, 12/12/2016 - 16:32

Hi,

this should normally not be needed.

Which client version of ARIS are you using?

If that should happen again, you could send us the console output (if you are using the download client by starting an applet)

Bye,

Frank

0
by Bertin Günzburger Author
Posted on Mon, 12/12/2016 - 22:03

Hi

Client Version is 9.8.6.

Best regards

Bertin Günzburger

0
by Frank Weyand
Posted on Tue, 12/13/2016 - 09:13

Hi,

you wrote "Today they changed the Java version on the computers that we use to work in Aris" which can be interpreted like this:

1.) the locally installed JRE is changed by a software distribution system.

- or -

2.) there was an automatic Java update by the JRE (which is think was not the case)

- or -

3.) you are using a so called "private JRE" which is placed on server side which has been updated.

Non of that cases should require changing anything on the local installed/downloaded files.

You are the first user seeing that behavior. However, we will have a look on this.

Bye,

Frank

0

Featured achievement

Question Solver
Share your expertise and have your answer accepted as best reply.
Recent Unlocks
  • CR
  • BH
  • Profile picture for user Ivan.Ivanov.softwareag.com
  • Profile picture for user mscheid
  • MS
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock