Dear All,

We have been trying to import users from Active directory to ARIS users database, but till now we have not gotten any results yet.

We have successfully tested our LDAP server which to import users from another application other than ARIS, we have followed all the steps regarding import users via LDAP according to ARIS help and also to ARIS installation and administration guide, we have also tried to do some customization to the configuration file, but unfortunetlly we still have no results.

The picture below may clarify our case:

Thank you for your cooperation.

by Nicolas Bergeron
Posted on Mon, 05/16/2011 - 17:25


there is a full section on the ARIS Administration and Configuration document with a fully documented example - In ARIS 7.2 document, check section 5.9. & for attributes mapping.

You can also reach out to the ARIS Helpdesk and/or your local ARIS Field Support.

The administration document should be under "documents" on your ARIS Platform start program, documents are also available on the ARIS DVD and finally available for download at http://aris.softwareag.com/

Best regards


by Hazem Shuqair Author
Posted on Tue, 05/17/2011 - 12:33


Hello Nicolas,

Thank you, we already did the configurations that mentioned in the administration document without any success till now.

We filled all tabs for LDAP integration (connection, identification attributes, user attribute mapping and filters) as requested in the ARIS example.

The ARIS LDAP log file indicates that we connected successfully but in retrieving query or the import users filter doesn’t show any results.

for more information the error code from ldaplogfile  (LDAP: error code 1 - 000020D6)

Please advice.

by Nicolas Bergeron
Posted on Tue, 05/17/2011 - 15:43

Hello Hazem,

sorry I can't help here, you should contact the ARIS helpdesk and open a ticket.

Best regards


by Hazem Shuqair Author
Posted on Thu, 05/19/2011 - 12:19

Hello Nicolas,

We have solved the problem and we imported the users from AD by LDAP integration succefully.

But now when trying to login to the DB by Active Directory users that we have imported we get no results and it always reject to login, which indicates that ARIS dosent recognise the password of the imported users at logging in.

Kindly advice us


by Nicolas Bergeron
Posted on Thu, 05/19/2011 - 15:52

Dear Hazem,

this would be a typical question for the ARIS Helpdesk.

Best regards

by Roland Kment
Posted on Thu, 11/17/2011 - 09:22

Hi Hazem,

i think that you need to remove the ARIS users before you can use the AD generated users & passwords. I tested that on my server with exactly the same effect you were describing here, so i am pretty sure thats the solution.

That would even work if you do NOT import the users before you try to log in. I would suggest that you create a test db and delete all users, then just login with your user name and password (without domain information, that does not work). - it should work.




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