HE

I had ARIS installed and was running it successfully. Due to job requirements I hadn't used it in a while, but now need to get back in.

I'm getting a pop-up indicating that the tool is trying to go on-line, which I wasn't before. When I click OK on that, I get a pop-up showing that the tool is being downloaded. Then I get a pop-up indicating that the load has failed.

I have tried reinstalling, but am not getting the screens to install in the PROGRAMS listing or on the desktop.

I am running a more current version of JAVA than is indicated as minimum.

Any suggestions?

by Frank Weyand
Posted on Mon, 11/19/2012 - 15:35

Hello,

There is a bug in the new Java version 7, which prevents ARIS Express to start.

Could you please check, whether you're machine made an update of the JRE?

http://www.ariscommunity.com/users/frank-weyand/2012-08-27-important-problems-starting-aris-express-bug-oracles-jre-jav…

If you installed the new version, maybe per automatical update, you need to go back to an older version of Java.

Sorry for any inconveniences. I hope, the new JRE version, where the bug have been fixed, will be released soon.

Bye,

Frank

0
by Lucie Salwiczek
Posted on Mon, 11/26/2012 - 13:56

Hi,

 

how do I tell the system to go back to an odler version of Java (Just for ARIS Express)?

Thanks for any advice!

0

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