Unable to Download

Hi Parveen,

can you please have a look at your Java Console? You usualy find it by right-clicking on the Java coffee cup icon in the System Tray left to clock in the Windows Taskbar. There should be an Item Open console. Please open the console and copy the text to this forum. I will examine the exception.

Regards,

Markus

Hi,

I thínk, the JRE is not configured correctly.

Please have a look at the download FAQ "http://www.ariscommunity.com/aris-express/installation-faq".

Bye,

Frank

I have the same issue and followed all the instructions (downlaoded latest JAVA and checked settings), but still get an error message. Below is the text from JAVA

com.sun.deploy.net.FailedDownloadException: Ressource konnte nicht geladen werden: http://download.ariscommunity.com/express.jnlp

 at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

 at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)

 at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)

 at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

 at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

 at com.sun.javaws.Launcher.launch(Unknown Source)

 at com.sun.javaws.Main.launchApp(Unknown Source)

 at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

 at com.sun.javaws.Main$1.run(Unknown Source)

 at java.lang.Thread.run(Unknown Source)

 

Hi,

are you accessing the Internet through a proxy server? In that case you have to set the proxy settings for Java. Please review the FAQ document how to do that.

Regards,

Sebastian

Thanks, this helped.  I have managed to download, but now run into the following error when launching the application "not able to verify password:

Unable to coonect to ARIS Community ....this altough I have an internet connection

Java Web Start 1.6.0_14

Verwendung der JRE-Version 1.6.0_14-b08 Java HotSpot(TM) Client VM

Home-Verzeichnis des Benutzers = C:\Documents and Settings\rooimaa

----------------------------------------------------

c:   Konsole löschen

f:   Objekte in Finalisierungswarteschlange finalisieren

g:   Speicherbereinigung

h:   Diese Hilfemeldung anzeigen

m:   Speicherbelegung anzeigen

o:   Protokollierung auslösen

p:   Proxy-Konfiguration neu laden

q:   Konsole ausblenden

r:   Richtlinien-Konfiguration neu laden

s:   System- und Bereitstellungseigenschaften ausgeben

t:   Threadliste ausgeben

v:   Thread-Stack ausgeben

0-5: Trace-Stufe auf <n> setzen

----------------------------------------------------

server running at port: 2406

server running at port: 2406

29.07.2009 11:48:22 com.idsscheer.aris.common.ADebug println

INFO: [config] creating plugin.cfg from jar file

29.07.2009 11:48:22 com.idsscheer.aris.common.ADebug println

INFO: [config] creating arisclient.cfg from jar file

2009-07-29T11:48:22,961 INFO - *---------------------------------

2009-07-29T11:48:22,961 INFO - *

2009-07-29T11:48:22,993 INFO - *   Starting Client 1.0 (Beta 1)...

2009-07-29T11:48:22,993 INFO - *   Wed Jul 29 11:48:22 CEST 2009

2009-07-29T11:48:22,993 INFO - *

2009-07-29T11:48:22,993 INFO - *---------------------------------

2009-07-29T11:48:22,993 INFO -

2009-07-29T11:48:22,993 INFO - Java version: 1.6.0_14

2009-07-29T11:48:22,993 INFO - Total available memory (MB): 508.0625

2009-07-29T11:48:22,993 INFO - Operating System: Windows XP

2009-07-29T11:48:22,993 INFO - Operating System Version: 5.1

2009-07-29T11:48:22,993 INFO - Operating System Archtecture: x86

2009-07-29T11:48:22,993 INFO - User configuration directory: C:\Documents and Settings\rooimaa\ARISExpress

2009-07-29T11:48:22,993 INFO - Local directory: C:\Documents and Settings\rooimaa\ARISExpress

2009-07-29T11:48:22,993 INFO - Remote directory: http://download.ariscommunity.com/

2009-07-29T11:48:22,993 INFO - [focus] starting manager...

2009-07-29T11:48:22,993 INFO - [container] extracting DLL files from jar

2009-07-29T11:48:39,217 INFO - [community] Failed to read server's response: Connection refused: connect

 

Hi Lex,

yes, you managed to set up the proxy settings... but only for the HTTP protocoll, not for HTTPS (named "secure" in the proxy settings).

Your user data is transferred via HTTPS in order to avoid some "sniffer" tools being able to find your password out.

Bye,

Frank

Thanks...it is working