Migration from ARIS 9.8.4 to 10.0.1

Dear Kaushik,

Our recommendation is updating 9.8.4 to 9.8.8, the latest service release of 9.8. That extra mile gives you then an advantage of using the convenient way of tenant backup/restore mechanism to switch from ARIS 9 to ARIS 10.

In a tenant backup file there are 95% of all ARIS data included, just the ARIS Connect configuration has to be manually backed up, if you have changed or added there anything at all (both the XML files of and the on-top self-service Connect configuration).

The tenant backup/restore approach was in 9.8 SR4 also available, but under some rare conditions not all data was properly backed up. Then the safer way was to back up all data one by one according to the ARIS Data Migration Guide.

And is there a reason why updating to 10.0 SR1, released back in July, and not to the most recent 10.0 SR2, available since a few days?

Cheers

Rune

Hi Rune,

Thanks for your help !! 

I have uninstalled ARIS 9.8.2 and did a fresh installation of ARIS 10.0.2 which was successful. But I am facing an issue to access the ARIS from my laptop. The ARIS 10.0 is opening in the Server (localhost) and I was able to create users and assign privileges.

But from my laptop I am not able to do so. I checked port 80 and I was able to telnet port 80 which is open. I get a message when I start my services

"Started http server on port 31379 since port 31378 is in use or unavailable"

Does this have any significance to accessing the url using webclient?

Thanks for your help.

Regards,

Kaushik

That message is not an error but only an advice when ARIS Cloud Controller is starting.

What is the error message on your laptop when you enter the URL to access the other computer where ARIS is installed?

Cheers

Rune

Hi Rune,

The error is:

Can’t reach this page

• Make sure the web address http://172.31.21.146 is correct
• Search for this site on Bing
• Refresh the page

• Check that all network cables are plugged in.
• Verify that airplane mode is turned off.
• Make sure your wireless switch is turned on.
• See if you can connect to mobile broadband.
• Restart your router.

More information

This website could not be found.

Error Code: INET_E_RESOURCE_NOT_FOUND

Fix connection problems

Regards,

Kaushik

Hi Rune,

Is there any config file which I can check? I think somewhere in config file the localhost is hardcoded, and publich access is denied.

Can we change the access to ARIS Application from Private to Public somewhere in the config files?

Need your help to resolve this.

Regards,

Kaushik

Well, you already confirmed that on the computer where ARIS is installed, you were logged in for the some administrative tasks. Hence, ARIS Server is running.

But what happens when you open http://172.31.21.146 on that computer where ARIS is installed?

Does the URL automatically change? If so, you need to use that URL also for your local computer to access ARIS from there.

Cheers

Rune