Profile picture for user MikeCruz

Dear all

We have ARIS 10 Architect client, which has worked without problem, until for some reason the Production
administrator user recived this message "User 'administrator' has no the required license for using: ARIS
Designer or ARIS Architect." See the image 

    Actually our Architech installation is in a remote server and we did try the following actions

    - Delete the Aris Architech license from ARIS Connect 

    - Reload the .xml license files 

    - Stop the ARIS runnables with stopall at the ACC 

    - Start ARIS runnables with startall at the ACC

After this the message error still remains

    In fact we have an alternal quality assurance environment where the same Architect license is
working fine.


So I decided to write here and ask for help or some ideas.

Cheers

by M. Zschuckelt
Posted on Tue, 01/14/2020 - 07:49

Hi,

after removing and re-installing the license files you probably have to do all the license assignments to the users or user groups again, since they got lost with un-installing the licenses.

So you have to assign the Architect license to the user administrator. Open the user in the UMC (https://your.aris.server/umc) and assign the required licenses to him.

0
by Miguel Cruz Author
Posted on Tue, 01/14/2020 - 17:41

In reply to by M. Zschuckelt

I m so sorry, I forgot to mention it. We did the license assigments to the administrator user just as we have it in our QA enviroment after delete and reload the .xml license. 

0
by Miguel Cruz Author
Posted on Tue, 01/14/2020 - 19:17

I found this exception on the \runnable_abs_l\base\logs\system.out.log file

maybe this gives more information on whats goin on

2020-01-09T13:33:10,646 - WARN  [Tomcat-ajp-23:AAbstractThinClientBI@126] - Internal error: Connection to ARIS Design Server is invalid (database session).
com.aris.modeling.common.serverremoteapi.core.ariscommon.ServerException: Internal error: Connection to ARIS Design Server is invalid (database session).
 

I would appreciate some idea

0

Featured achievement

Genius
You like to help others solve their problems by answering questions.
Recent Unlocks
  • KF
  • KH
  • RG
  • Profile picture for user Vee_ARIS
  • Profile picture for user smarty
  • PacMan

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock