Unfortunately there still remains a vital question about BPM “who cares?” or perhaps more appropriately “why is it so difficult to get many organizations to care about processes?” Even those who do care get confused about whether they are doing BPM or Process Improvement. It is important to recognize that two distinct elements do exist: BPM Transformation and Process Transformation (see below).
What is important to realize is that the timeframe over which these two elements are developed and the benefits that they deliver to the business are different. I believe this is where many BPM business cases currently suffer. What organizations need is to develop and present a BPM Roadmap that creates a long term vision of BPM for the organization and puts in place a plan to achieve this, but at the same time initiates process transformation projects that deliver more immediate benefits.
For more information see my column “Processes in Practice: What Organizations Need is a BPM Road Map” in the July issue of BP Trends.
Good luck with BPM
Rob