SR
Dear All
We are facing the below error while trying to connect ARIS Business Server to MS SQL Database:
"! cannot connect to SQL Server,SQL state was HY000, error message was: Unable to get information from SQL Server:xxxxxxx"
2011-06-21T00:51:22,11 Started profile Public@16070
2011-06-21T00:51:22,11 Started profile Private@16071
2011-06-21T00:51:22,26
2011-06-21T00:51:22,26 Starting ARIS Nameservice 7.1.0.490292(Public)
2011-06-21T00:51:22,57
2011-06-21T00:51:22,57 Starting ARIS Event Service 7.1.0.490292(Private)
2011-06-21T00:51:22,73
2011-06-21T00:51:22,73 Starting ARIS Nameservice 7.1.0.490292(Private)
2011-06-21T00:51:22,73
2011-06-21T00:51:22,73 Starting DB event initialisation 7.1.0.490292(Private)
2011-06-21T00:51:22,151 - event channel is created
2011-06-21T00:51:22,167
2011-06-21T00:51:22,182 Starting ARIS Lockservice 7.1.0.490292(Private)
2011-06-21T00:51:28,214 - using mapping 'com.idsscheer.dl.mapimpl.mssql.AMapping'
2011-06-21T00:51:28,449 - using url 'jdbc:jtds:sqlserver://hostname:1433/ARIS71;instance=MSSQLSERVER'
............................
2011-06-21T00:54:36,557 ! cannot connect to SQL Server, SQL state was HY000, error message was: Unable to get information from SQL Server: xxxxxxx.
2011-06-21T00:54:36,557 Launch of ARIS Lockservice failed!
2011-06-21T00:54:36,557
2011-06-21T00:54:36,557 [ There have been ERRORS, ARIS Server is going down ... ]
2011-06-21T00:54:36,557 Terminating ARIS Server ...
2011-06-21T00:54:36,557 Shutting down DB event initialisation ...
2011-06-21T00:54:36,572 Shutting down ARIS Nameservice ...
2011-06-21T00:54:36,572 Shutting down ARIS Event Service ...
2011-06-21T00:54:36,572 Shutting down ARIS Nameservice ...
2011-06-21T00:54:36,572 ARIS Server terminated!
2011-06-21T00:54:36,572
2011-06-21T00:54:36,572 [ ARIS Server is down ]
2011-06-21T00:54:36,572
2011-06-21T01:29:28,14
This is a first time installation. The server log is above, have changed server names to protect identity.
The Server terminates abruptly. Can anyone help diagnose!
Thanks in advance!
Swati
The best way to move forward would be to contact our support hotline in case you got a valid support contract. Included in your installation DVD is a document describing the exact MS SQL server versions supported. You might want to verify that you got all service packs required according to this document installed.
