Today I joined the customer experience session by Rob Davis at ARIS User Day. Rob is a well known and renowned expert in process modelling. At British Telecom (BT), he’s been working as a principal consultant for process architecture, design and modelling for many years now.During this time, he has gained lots of experience in the sage of ARIS by building up a common process management approach at BT, one of the world’s leading telecom providers.