How to report an ARIS Express bug?!

hi, I have the download problem "splash recv failed" or so. I found an entry but can not make a comment (I find simply no means on that page). What now?

Hi András,

are you using a software named "Comodo"? 

There are some issues with that software, look here:

forums.sun.com/thread.jspa

or:

forums.comodo.com/other_general_gui_etc_bugs/splash_recv_failed_attempting_to_run_a_jnlp-t36315.0.html;msg290803

Maybe you need to update to the newest version. At least this was written in one of those links.

A solution is also given here:

www.shankh.com/2008/12/14/java-web-start-jnlp-splash-recv-failed/

You need to specify your javaws.exe (Webstart) to the trusted applications.

Bye,

Frank

hi and thanx. Actually I did both recommendation (made jawaw to trusted, did not help, and updated comodo and did not cured the problem). Nothing remains but comodo off :-) from the comp.

hi Frank,

thanks for caring. Following the advices on those links I finally deinstalled COMODO (shame), made the windos firewall active again. After a registry cleaning (before that still nothing run) a clean install of AE went nice up on the comp.

The only remark (being beta its not very hm.) after clicking on the icon on the desktop you have to wait much time, without having an idea, will it start or not.

Hi András,

yes, you care right. That's really annoying. To assure you've got the latest version of Express, the JRE automatically checks for a new version. That takes some seconds, but unfortunately, it does not show the splash screen during that action.

I reported this to Sun, hopefully they can change something about it.

Bye,

Frank

 Hi!

I have to register my ARIS Express every time I start it.

What now?

Bye,

Lenny

Hi,

do you use some kind of "cleaning software" removing temporary files from your computer? If that is the case, please make sure, that your local user profile is not deleted e.g. every system reboot.

 

Or do you have a remote user profile directory located on a server?

Bye,

Frank 

Hi,

When I go to save a Process Model the application freezes. The only way I can clear the application is by killing the process in Windows Task Manager.

Can you suggest what might be going wrong?

Thanks,

Shane

Hello Shane,

sorry, no idea. Do you have currently an ADF available which crashes if you try to change and save it? (if it worked previously and you did some change, maybe).

I addition, you could give me some information:

1.) what JRE version do you use? (command line: type "java -version")

2.) what version of Express do you use? If you start Express, choose "help" in the main menu to open the "About..." dialog. The version currently online is # 425270, I just want to make sure that you did the update from older versions.

Bye,

Frank

Hi,

Thanks for the quick response.

My Java version is 1.6.0_18

Express version is 425270

This is the first time that I have attempted to save a file (just started using the application today)

As an asside, when I attempt to open one of the pre-created charts it returns an error of 'filename too long'. Not sure if that maybe related.

Thanks again,

Shane

Hi,

Looks like it was an issue with my system. I fixed those and reinstalled express and all is well now.

Thanks,

Shane

Hi Shane,

actually, I exptected that ;-)

Probably something with your user home, right? I'm just asking for more information to help other users, if this behavior is also appearing on their machine.

Bye,

Frank

Good day!

When you start ARIS Express get the following exception message

Mon Feb 15 13:07:28 YEKT 2010: Unable to run ARIS. Error while setting up the server environment.

com.idsscheer.aris.server.launcher.AArisLauncher.trystart(Unknown Source)

com.idsscheer.aris.server.launcher.AArisLauncher.startup(Unknown Source)

com.idsscheer.aris.expresslauncher.AExpressLauncher.startServer(Unknown Source)

com.idsscheer.aris.expresslauncher.AExpressLauncher.access$200(Unknown Source)

com.idsscheer.aris.expresslauncher.AExpressLauncher$3.run(Unknown Source)

java.lang.Thread.run(Unknown Source)

 

Good day!

When you start ARIS Express get the following exception message

What is the reason and how to fix it?

 

Thanks,

Boris

 

Hi,

maybe the download was broken.

I think removing the download completely and doing it again should fix the problem.

Go to system panel, choose "Java", on the first page, in section "tempory internet files", choose "settings" and delete the Java cache. Then, download again and the problem should be fixed.

In addition, delete the content under "c:\documents and settings\<your user>\ARISExpress"

Bye,

Frank

Thank you, the situation has improved

Boris

Good morning All

I have been using Aris express, on my Mac 10.6.3, without any problems till yesterday, when on launching the application I stated to receive;

com.idsscheer.aris.server.launcher.AArisLauncher.trystart(Unknown Source) com.idsscheer.aris.server.launcher.AArisLauncher.startup(Unknown Source) com.idsscheer.aris.expresslauncher.AExpressLauncher.startServer(Unknown Source) com.idsscheer.aris.expresslauncher.AExpressLauncher.access$200(Unknown Source) com.idsscheer.aris.expresslauncher.AExpressLauncher$3.run(Unknown Source) java.lang.Thread.run(Unknown Source). Please help

Hi,

during the update of the version from 2.0 to 2.1, an error occured.

In the user profile (do not ask me, where this is on a mac), there is a directory called "ARISExpress". Within that folder, please delete the "server" directory.

Start Express again. You need to uninstall and re-download the tool, if the error still occurs. BTW: uninstall is more secure if you delete the webstart cache using the java panel.

Bye,

Frank

Hi Frank

Thank you for your prompt response. I have done as you suggested, several times, but, the same thing happens over and over, with the same error message. Surprisingly Express is running fine on another Mac of the same spec and setting. You mentioned an update from 2.0 to 2.1, but, the version I am trying to run seems to be 2.0! I really hope that you will be able to help resolve this issue as Express has been wonderful for me.

Hallo,

I got a problem with ARIS Express 2.0. I did not used the product for a couple of weeks. Yesterday I wanted to start the programm again.

Error Message:

Angegeben Datei/URL konnte nicht geladen werden: C:\Dokumente und Einstellungen\Günter\Anwendungsdaten\Sun\Java\Deployment\cache\6.0\45\72b5016d-2e185b24

After taht I installed the newes Java version - but no success. Can anybody helb me with that problem?

Kind regards,

Günter Bacht

Hi,

installing a new JRE version is not necessary.

Is it possible, that you copied or moved the shortcut of ARIS Express into another folder?

Another possible reason could be, that your webstart cache was full.

However, you need to reinstall. Open the Java panel via system panel, click "java", on the first page, in part "temporary internet files", click settings, and delete all cached files.

Afterwards, download the tool again by clicking here.

Bye,

Frank

I have got the same problem that Mr Gunter Bart.

As you defined, I re-install and I erase cache content with option tools of Firefox.

But I have also the same problem...

Could you help me

Best regards

Hi,

did you copy die shortcut or icon on the deskop created by Express to a new one?

If you delete Express, the shortcuts on the desktop or in the start menu are deleted as well. But only the original ones... copied ones stay remain, and they are not updated. So if you reinstall, the are invalid.

Bye,

Frank