ARIS Express is now available since almost 2 months. For most users it runs smoothly, but we are aware of some bugs, too. Still, it seems unclear to some of you how to report bugs you encounter. Therefore, here a short summary how to do it:
- ARIS Express bugs must be reported in ARIS Community. Even if you are a customer of our professional ARIS Platform products with a valid support contract, we ask you to not contact our support hotline, but instead report the bug here.
- Make sure to first check the FAQ, installation instructions, and system requirements to ensure you are not experiencing a known problem.
- Go to the ARIS Express Support Group and quickly browse through the articles if someone else has reported a similar problem. You can also use the site search to dig for reports.
- If another user has reported a similar problem, please add a comment stating that you are also experiencing the problem. Please add any details missing in the initial report.
- If your problem seems to be new, create a new bug report in the ARIS Express Support Group and include the following details:
- descriptive title like “Layout broken on Chinese Windows XP installation”
- category: ARIS Express
- description of problem encountered
- step-by-step instruction how to reproduce the problem
- add screenshots to the description if necessary
- operating system used including service packs (e.g. Windows XP Service Pack 1)
- GUI language of your operating system
- Java version used
- browser and browser version used (in case download doesn’t work)
- do not include any personal details, because the bug report will be publically visible!
- After you submitted your report, make sure to subscribe to your report by email so that you get notified by email in case someone posts a comment.
We are constantly monitoring ARIS Community for new bug reports. We will notice your message and investigate the problem. We will post a comment to your bug report to confirm the bug or request additional information.
I hope this clarifies how to report a bug. If you have additional questions, do not hesitate to post them as a comment here!
Hi András,
are you using a software named "Comodo"?
There are some issues with that software, look here:
or:
Maybe you need to update to the newest version. At least this was written in one of those links.
A solution is also given here:
www.shankh.com/2008/12/14/java-web-start-jnlp-splash-recv-failed/
You need to specify your javaws.exe (Webstart) to the trusted applications.
Bye,
Frank
hi Frank,
thanks for caring. Following the advices on those links I finally deinstalled COMODO (shame), made the windos firewall active again. After a registry cleaning (before that still nothing run) a clean install of AE went nice up on the comp.
The only remark (being beta its not very hm.) after clicking on the icon on the desktop you have to wait much time, without having an idea, will it start or not.
Hi András,
yes, you care right. That's really annoying. To assure you've got the latest version of Express, the JRE automatically checks for a new version. That takes some seconds, but unfortunately, it does not show the splash screen during that action.
I reported this to Sun, hopefully they can change something about it.
Bye,
Frank
Hi,
do you use some kind of "cleaning software" removing temporary files from your computer? If that is the case, please make sure, that your local user profile is not deleted e.g. every system reboot.
Or do you have a remote user profile directory located on a server?
Bye,
Frank
In reply to Hi, no blunder, intention. Do by Frank Weyand
Hello Shane,
sorry, no idea. Do you have currently an ADF available which crashes if you try to change and save it? (if it worked previously and you did some change, maybe).
I addition, you could give me some information:
1.) what JRE version do you use? (command line: type "java -version")
2.) what version of Express do you use? If you start Express, choose "help" in the main menu to open the "About..." dialog. The version currently online is # 425270, I just want to make sure that you did the update from older versions.
Bye,
Frank
Hi,
Thanks for the quick response.
My Java version is 1.6.0_18
Express version is 425270
This is the first time that I have attempted to save a file (just started using the application today)
As an asside, when I attempt to open one of the pre-created charts it returns an error of 'filename too long'. Not sure if that maybe related.
Thanks again,
Shane
Good day!
When you start ARIS Express get the following exception message
Mon Feb 15 13:07:28 YEKT 2010: Unable to run ARIS. Error while setting up the server environment.
com.idsscheer.aris.server.launcher.AArisLauncher.trystart(Unknown Source)
com.idsscheer.aris.server.launcher.AArisLauncher.startup(Unknown Source)
com.idsscheer.aris.expresslauncher.AExpressLauncher.startServer(Unknown Source)
com.idsscheer.aris.expresslauncher.AExpressLauncher.access$200(Unknown Source)
com.idsscheer.aris.expresslauncher.AExpressLauncher$3.run(Unknown Source)
java.lang.Thread.run(Unknown Source)
Good day!
When you start ARIS Express get the following exception message
What is the reason and how to fix it?
Thanks,
Boris
Hi,
maybe the download was broken.
I think removing the download completely and doing it again should fix the problem.
Go to system panel, choose "Java", on the first page, in section "tempory internet files", choose "settings" and delete the Java cache. Then, download again and the problem should be fixed.
In addition, delete the content under "c:\documents and settings\<your user>\ARISExpress"
Bye,
Frank
Good morning All
I have been using Aris express, on my Mac 10.6.3, without any problems till yesterday, when on launching the application I stated to receive;
com.idsscheer.aris.server.launcher.AArisLauncher.trystart(Unknown Source) com.idsscheer.aris.server.launcher.AArisLauncher.startup(Unknown Source) com.idsscheer.aris.expresslauncher.AExpressLauncher.startServer(Unknown Source) com.idsscheer.aris.expresslauncher.AExpressLauncher.access$200(Unknown Source) com.idsscheer.aris.expresslauncher.AExpressLauncher$3.run(Unknown Source) java.lang.Thread.run(Unknown Source). Please help
Hi,
during the update of the version from 2.0 to 2.1, an error occured.
In the user profile (do not ask me, where this is on a mac), there is a directory called "ARISExpress". Within that folder, please delete the "server" directory.
Start Express again. You need to uninstall and re-download the tool, if the error still occurs. BTW: uninstall is more secure if you delete the webstart cache using the java panel.
Bye,
Frank
Hi Frank
Thank you for your prompt response. I have done as you suggested, several times, but, the same thing happens over and over, with the same error message. Surprisingly Express is running fine on another Mac of the same spec and setting. You mentioned an update from 2.0 to 2.1, but, the version I am trying to run seems to be 2.0! I really hope that you will be able to help resolve this issue as Express has been wonderful for me.
Hallo,
I got a problem with ARIS Express 2.0. I did not used the product for a couple of weeks. Yesterday I wanted to start the programm again.
Error Message:
Angegeben Datei/URL konnte nicht geladen werden: C:\Dokumente und Einstellungen\Günter\Anwendungsdaten\Sun\Java\Deployment\cache\6.0\45\72b5016d-2e185b24
After taht I installed the newes Java version - but no success. Can anybody helb me with that problem?
Kind regards,
Günter Bacht
Hi,
installing a new JRE version is not necessary.
Is it possible, that you copied or moved the shortcut of ARIS Express into another folder?
Another possible reason could be, that your webstart cache was full.
However, you need to reinstall. Open the Java panel via system panel, click "java", on the first page, in part "temporary internet files", click settings, and delete all cached files.
Afterwards, download the tool again by clicking here.
Bye,
Frank
Hi,
did you copy die shortcut or icon on the deskop created by Express to a new one?
If you delete Express, the shortcuts on the desktop or in the start menu are deleted as well. But only the original ones... copied ones stay remain, and they are not updated. So if you reinstall, the are invalid.
Bye,
Frank
