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ARIS Cloud for Students

ARIS Education Packages






ARIS Cloud for Students

How do I gain access to ARIS Cloud? 

Step 1: ARIS Community

  1. Navigate to the Downloads & Subscriptions page.
  2. Click the “Subscribe” button located across from ARIS Cloud for Students.
  3. The subsequent page will contain a form that will be pre-populated with your data. Please check to make sure that it is accurate.
    • If the information is incorrect, please click to change it.
  4. After you have reviewed the form, click the button “Request your free educational ARIS Cloud link”.
  5. After a few minutes, you will receive an email with a link to the ARIS Cloud Shop.

Step 2: ARIS Cloud Shop

  1. Click the link provided in the email from the ARIS Community to access the ARIS Cloud Shop.
    • At first glance, it may seem like this offer requires payment; this is, however, not the case. Your ARIS Cloud for Students 3-month subscription is free.
  2. Fill out the form with your personal information. Please remember that at no point will your payment information be necessary, so don’t worry about being billed for this offer.
  3. After you have filled out and checked that you have accurately filled in your information, click “Continue”, then “Place Order” on the subsequent webpage.
  4. During the course of the next 15 minutes you will receive three emails, the first two of which require no action. In the third email, click on the first link to access your ARIS Cloud project room, using the user name and password provided in the email to log in.
  5. Click “Launch” on the next page to begin planning your first process!

Does this offer cost anything?

No, the price for this offer is 0.00 €! We even sent you an invoice stating the 0.00€ total for your convenience.

How long does my ARIS Cloud for Students subscription last?

Your ARIS Basic for Students subscription will last for 3 months. At the end of this period, you will have the opportunity to renew your subscription for an additional 3 months, if required. You may only do this once.

What software is included in the ARIS Cloud for Students offer?

We always try to offer the newest and best software to our Students. Therefore with a subscription to ARIS Cloud for Students you gain access to ARIS Basic, the newest member of the ARIS Cloud family. In order to get more information about Basic have a look at these FAQs an these tutorial videos.

As a Faculty member, how long does my ARIS Basic subscription last?

ARIS Basic for Students is not designed to fit the faculty members' needs. However, as a faculty member, please feel free to subscribe for a 3 month period to gain an impression on how easy it is to use ARIS Basic for students. In order to continue using ARIS after your subscription ends, you should download ARIS Education Package for Faculty

In the ARIS Cloud Shop, should I fill in my physical address or my university's?

You should fill in your university’s physical address in the fields labeled “Address” through “State or province”.

In the ARIS Cloud Shop, what should I fill in for "Company Name"?

You should fill in the official name of the university you attend.

I haven't received my login credentials for ARIS Basic for Students. What should I do?

Patience! After you submit your information to the ARIS Cloud Shop, you will receive three emails within 15 minutes after your submission. The first two emails, the order confirmation and invoice, require no action. The third contains your login credentials, which you can use to access ARIS Basic for Students. If you have not received your credentials within an hour after submitting your order, please post your question in the University Relations forum.

Where can I find additional training material about ARIS Basic?

For further details related to ARIS Basic, please have a look here.

My ARIS Cloud for Students subscription has ended. How can I continue using ARIS?

You have the following options:

  1. ARIS Education Package
  2. ARIS Cloud (Paid subscription)
  3. If you need ARIS Basic for Students for just a few more days to complete your project then you can renew your subscription for an additional 3 months. You may only do this once.

ARIS Education Packages


Why do I need to register?

We need to verify that you are a student or faculty member in order to grant you a free license. We do so by matching the domain of your email with the university domain that is saved in our database.

I am registered and logged in; still I cannot access the downloads/materials. What can I do?

This means we couldn't identify you as a university member. To solve the issue, please follow these steps:

  • Make sure you used your campus email address when you've registered in the forum. If not, please go to your profile and change it! Please take care that there are no spelling mistakes and that you are using lowercase letters.
  • Make sure your university is already saved in our database. If not, you can quickly add your university yourself!

I requested license keys, but I did not receive an email. What can I do?

Please check your spam filter. It might be the case that the successful download message was filtered out. We kindly ask you to a) remove the spam filter and b) request the license key a second time. If you used a campus email address, please ask your university's server administrator to check the filter.

How can I extend my existing license?

As long as you are a university member you can request new licenses using the Downloads & Subscriptions page four weeks (!) before the expiry date of your existing keys:

  1. Choose the appropriate program from the Downloads & Subscriptions page and request your new license. You’ll receive an email containing your new license key.
  2. Run the setup for ARIS software (again). As long as it is the same version, there’s no need to download the installation files again.
  3. Choose "update license" and link to the saved ZIP file when prompted

Don't do it before time. Any earlier request for new keys will result in re-sending of the existing keys. You will also get an email notification four weeks prior to expiration.

In fact it's not a prolongation, but a new license agreement. You will receive new license keys with the same duration (6 or 12 months) to overwrite the existing keys, given that the product version has not been updated meanwhile.

That means students can request licenses every six months and faculty members can request licenses every twelve months.There is no other way of extending the licenses. We also do not grant perpetual licenses in this free of charge offering.

How can I extend my already expired license?

For the detailed information about extension process of already expired license, please have a look here.

How can I get further assistance in configuring ARIS Education Package for Faculties | Multi-user private cloud?

To support you in the installation process even better, we have created an ARIS Quickstart Guide on YouTube that explains how to install and configure ARIS in your academic environment.

As a Faculty memember, how can I request additional licences for students in case they are not enough?

If you are a Faculty memeber, please contact UniversityCommunity(at)softwareag.com. We would be happy to assist you.


What are the recommended hardware requirements?

Name Products Recommended
Number of
ARIS Education
-Single User
ARIS Architect
+ ARIS Simulation
+ ARIS UML Designer
(with local database)
≥ 8 GB RAM
≥ 4 CPU Cores
≥ 20 GB free HD Space
ARIS Education
-Multi User
ARIS Architect
+ ARIS Simulation
+ ARIS UML Designer
ARIS Architect (client, with local database):
≥ 8 GB RAM
≥ 4 CPU Cores
≥ 20 GB free HD Space
ARIS Architect:
(computer lab)
    ARIS Architect (client, without local database):
≥ 4 GB RAM
≥ 4 CPU Cores
≥ 2 GB free HD Space
  ARIS Connect Server ARIS Connect Server:
≥ 24 GB RAM
≥ 12 CPU Cores
≥ 100 GB free HD Space
ARIS Connect Server:

The recommended hardware requirements apply to the currently offered ARIS version. For a more detailed view, please have a look at the ARIS System Requirements.

Which operating system does ARIS support?

ARIS is officially supported only for Windows.

ARIS Education Package for Students | Single User local installation WITH or WITHOUT local database system:

  • Windows 7 (64 bit)
  • Windows 8 (64 bit)
  • Windows 10 (64 bit)

If you want to use ARIS Education Package for Students | Single User local installationon MAC or Linux, you can do so with a Virtual Machine.

ARIS Connect Server from the ARIS Education Package for Faculties | Multi User private cloud can be used either on Windows or Linux. If you want to use it on MAC, you can do so with a Virtual Machine.

For more details about the supported Server Operating System Platforms please see our ARIS System Requirements.

How do I install ARIS Architect?

You will receive an email with the following steps after successfully requesting the software.

  1. Download the ARIS Client Setup
  2. Unzip the downloaded file
  3. Open the folder "ARIS Client" and start the setup.exe
    • Accept the license agreement
    • Activate both ARIS Architect/Designer and ARIS UML Designer checkboxes
    • Choose whether you want to use a local database system
    • Save the attached ZIP file (this is your license key) to your local system, do NOT unzip this file
    • Link to the saved ZIP file when prompted
  4. Depending on your system, the installation procedure may take up to half an hour or more.
  5. Launch the program when the installation has finished and enter:
    • User: system
    • Password: manager

For better illustrated instructions (screen shots) to help you through the process, please see our installation guide.

How do I install ARIS Connect Server?

  1. Download the ARIS DVD 10.X
  2. Unzip the downloaded file
  3. Open the folder "ARIS Server" and start the setup.exe
    • Accept the license agreement
    • Save the attached ZIP file (this is your license key) to your local system and do NOT unzip this file
    • Link to the saved ZIP file when prompted
  4. Depending on your system the installation procedure may take up to half an hour or more. Do not interrupt the installation.
  5. Start the server by opening Windows Start menu and then naviagte to the folder “ARIS”, click “Start ARIS”. Depending on your system, this procedure may take some time.
  6. Open “<name of your server>/umc” in your browser to configure databases and users and assign your licenses to users or groups
    • User: system
    • Password: manager
  7. Go to ARIS Connect Home and then “administration” to publish your database for all users (See also ARIS Architect).
  8. Go to ARIS Connect Home and then to “User administration” to add useres and manage groups. Click on a user or a group and go to priviledges to assign licences.

For more information about server steup and administration see this excellent forum post: Getting started with ARIS 9 - the server side of life. The post is still valid for this ARIS 10 software.

How do I upgrade from ARIS 9 to ARIS 10?

  1. Export data via tenant backup from ARIS 9.
  2. Switch off ARIS 9. Do NOT uninstall yet.
  3. Install ARIS 10 on the same computer and import tenant backup.

Do NOT operate ARIS 9 and ARIS 10 in parallel, although it should theoretically work (except for the HTTP port conflict)

Do NOT mix ARIS Connect server and ARIS Architect in different versions.

Do I have to install ARIS Architect with or without a local standard database?

An installation with a local database is needed in a single-user scenario, i.e. if you want to use ARIS for an individual matter (working paper, project, thesis, just playing around etc.) and want to host your database by yourself on your local machine.

An installation without a local database is usually needed in a multi-user scenario, e.g. if you want to use ARIS as a part of an university course. In this case, ARIS Connect Server has to be previously installed in the university’s network. The Faculty then hosts the cloud where all models are stored. The users (e.g. students) access the ARIS software in their browser without any prior installations and connect to the private cloud.

Where can I find the license keys required for the installation of the ARIS products?

With the successful request of one of our University Relations products, you will receive an email with further download/installation information as well as an attached license key in form of a ZIP file. Please do NOT unzip the ZIP license key.

During the installation process you will be prompted to specify the location of this ZIP license file. Therefore, please ensure that the license file is in a location that will be accessible during the installation, such as on the file system.

How do I export process models from ARIS Cloud and import them to local ARIS Architect?

  • Step 1: Login to ARIS Cloud, click on the Application Launcher (top-left corner), and select “Manage database”.
  • Step 2: Start backup, A zip file with .adb extension is created.
  • Step 3: Start ARIS Architect and connect to your local Server (User: system, Password: manager)
  • Step 4: Click on ARIS menu, open Administration tab. Right click on LOCAL server and select “Restore database” option.
  • Step 5: Select the backup file which was exported previously and click on finish.
  • Step 6: After successful importing of the databases, you can see a new entry with ARIS Cloud Basic database.
  • Step 7: To access the imported process models, Click on “ARIS” menu, select “Explorer”. Under ARIS Cloud Basic ->Content , you can find the process models.



Error "IDS_BADSIGN_ABORT" = "The setup source path contains spaces or invalid characters, such as:'_()[]}\&$%= `.;'. This installation will be aborted." Your install path contains one of these illegal characters.

Please use the install path "C:\" to avoid this error. Do not install in "C:\Program Files" or "C:\Program Files (x86)".

“User ‘System’ has no license for using ARIS Designer or ARIS Architect”

Please check if your license key is still valid. You can find the expiry date of your current license key in the email you received when you downloaded the product or in the ZIP file.

If your license key is no longer valid, please go to the Downloads & Subscriptions page and request a new license key. If it is still valid, please re-install ARIS and make sure you enter the license key as a ZIP file, not as an xml.

Remark: You can re-use your already installed data by using the “Repair” functionality by opening your system control panel under Windows. Execute the “Software” applet, search for your ARIS installation and execute the “Repair” function. While repairing the program, you will be requested to enter a new license key. The repair function does not delete personal settings/user files on your computer. The repair process takes almost as long as a new installation process.

“Cannot connect to LOCAL server”

  • After installing ARIS Connect server, start the server by opening Windows Start menu and then naviagte to the folder “ARIS”, click “Start ARIS”. Depending on your system, this procedure may take some time.
  • If you want to use ARIS Architect with a local databse/local server, you need to change a radio button during the installation process. If the error “cannot connect to LOCAL server” appears, you missed to do so. Please re-install ARIS and ensure to install “ARIS with local standard database system”.

“Illegal character in hostname”

Your hostname contains an illegal character such as an underscore ('_')
Hostname labels may contain only the letters 'a' through 'z' (in a case-insensitive manner), the digits '0' through '9', and the hyphen ('-'). Dots ('.') are only allowed if they seperate two domain parts. Labels must not start or end with a hyphen.
Please replace all illegal characters with hyphens ('-') to solve the issue.

“Could not create a simulation session”

The simulation is currently not working on LOCAL database. If you are a faculty member please install the Education package WITHOUT LOCAL database. If you are a student please contact us in order to find a fitting solution for you.

“Model is marked as protected/ read-only though the model-owner tries to access it”

The error is described as followed: A user creates, saves and closes a model. When opening the model (by the same user) the model is marked as protected/ read-only and can not be edited.

The error occurs if more than one user uses the same account and the version of ARIS is below 10.0.12 . To solve this issue, make sure that only one user uses an account at the same time and update your ARIS installation to the newest version.

“startReportExec does not exist”

Kindly check if the versions of ARIS Connect server and ARIS Architect matches. We recommend to update your ARIS installation to the newest version.


Where can I get help/support?

We offer you a variety of opportunities to review and discuss issues if needed such as the forum, tutorials and the FAQ. We do our best to fulfill all your student and faculty needs. Please let us know about your struggles in our forum, so we can create content that serves your needs. However, please understand that we cannot provide personal premium support in this free of charge offering.

How do I access additional ARIS related resources?

For further resourses related to ARIS, please have a look here.

How is security ensured on ARIS cloud?

For details about security aspects in ARIS Cloud, please have a look here.

Where can I find Software AG expert training?

Software AG offers a wide range of training material. Check it out!

About University Relations / Contact Information